Terms & Conditions

These Terms & Conditions govern your use of the Solution-Suite website and the services Solution-Suite provides. By accessing this website or purchasing any Solution-Suite service, you agree to be bound by these terms.

Acceptance of Terms

By using this website, scheduling a consultation, submitting a form, or purchasing any Solution-Suite service, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree, you should not use this website or engage Solution-Suite services.

Earnings and Income Disclaimer

Solution-Suite does not guarantee specific marketing, search, lead-generation, appointment, sales, revenue, ranking, review, or business results. Results depend on many factors outside Solution-Suite's control, including market conditions, competition, client participation, customer behavior, platform changes, and third-party systems.

Any examples, illustrations, or descriptions of potential outcomes are provided for informational purposes only and do not represent a promise or guarantee of future performance. Your actual results may vary significantly.

Subscriptions, Trials, and Digital Products

Certain Solution-Suite services are provided on a subscription or managed-service basis. Any trial periods, promotional offers, or introductory terms will be clearly described at the time they are offered. Digital products, tools, landing pages, interactive apps, and related deliverables remain subject to the terms in effect at the time of purchase.

Billing

Setup fees, monthly service fees, and any approved additional charges are billed according to the schedule agreed upon at the time of purchase. Unless otherwise stated in a written agreement, recurring monthly fees are billed in advance. Payment methods and billing cycles will be communicated before service begins.

Cancellation

All Solution-Suite packages begin with a 3-month initial commitment. After the initial commitment period, recurring services may be cancelled with reasonable notice as described in your service agreement. Setup fees and work already completed are non-refundable unless otherwise stated in writing.

Account Information

You are responsible for providing accurate contact and business information and for maintaining the security of any credentials, logins, or access provided to you. You agree to notify Solution-Suite promptly of any changes to your contact, billing, or business information.

CRM Contact Limits and Database Usage

Certain Solution-Suite service plans may include a defined number of CRM contacts or database records. For example, the Visibility Foundation plan currently includes support for up to 300 CRM contacts.

If a client's contact database exceeds the number included in their selected plan, additional monthly fees, software charges, or upgraded service levels may apply. Solution-Suite reserves the right to adjust pricing based on database size, contact volume, system usage, or additional service requirements. Any additional charges will be communicated to the client when applicable.

Usage-Based Communication and Technology Charges

Certain Solution-Suite services rely on third-party communication, software, artificial intelligence, and telecommunications providers. Depending on the services being used, additional usage-based charges may apply for:

• SMS and text messaging
• Email sending
• Phone calls
• Phone numbers
• AI Voice usage
• Conversation AI usage
• Artificial intelligence processing
• Other telecommunications or third-party software services

These usage charges are separate from standard setup fees, subscription fees, or service-management fees unless specifically stated otherwise in a written agreement. Usage-based charges may vary based on actual volume and third-party provider rates. Solution-Suite does not guarantee that third-party provider pricing will remain unchanged. Where appropriate, usage charges may be passed through to the client.

Third-Party Software and Service Providers

Solution-Suite may use third-party platforms and providers to deliver CRM, automation, email, SMS, telephony, appointment scheduling, artificial intelligence, website hosting, analytics, payment processing, and other services. These may include CRM platforms, communications providers, AI systems, payment processors, analytics platforms, calendar systems, and related technology vendors.

Solution-Suite is not responsible for temporary outages, service interruptions, provider policy changes, price changes, or technical issues caused by third-party providers outside of Solution-Suite's reasonable control. Clients agree that certain Solution-Suite services may depend on the continued availability of these third-party platforms.

Artificial Intelligence Services

Solution-Suite may provide or configure artificial intelligence services including Conversation AI, AI Voice, automated responses, lead qualification, appointment assistance, follow-up automation, and related tools. AI-assisted systems are designed to support routine business communication and workflows.

They are not intended to replace professional judgment or provide legal, medical, financial, tax, accounting, or other licensed professional advice. Clients are responsible for reviewing and approving the information, business rules, FAQs, instructions, scripts, policies, and knowledge-base content used by their AI systems. Solution-Suite does not guarantee that AI-generated responses will always be complete, accurate, error-free, or appropriate for every situation. Clients should maintain appropriate human oversight and escalation procedures.

AI Voice and Telephone Services

Solution-Suite may provide or configure AI-assisted telephone services, call routing, missed-call follow-up, appointment assistance, and other voice-based communication systems. AI Voice usage charges may be billed separately based on actual use.

Clients are responsible for ensuring that their use of call recording, automated calling, artificial intelligence, telephone communications, and related technology complies with applicable federal, state, and local laws. Where required by law, appropriate disclosures and consent should be provided to callers. Solution-Suite may provide technical configuration assistance but does not provide legal compliance advice.

SMS, Email, and Automated Communications

Solution-Suite may configure automated email, SMS, appointment reminders, lead follow-up, missed-call responses, nurture campaigns, review requests, and other communications on behalf of clients. Clients are responsible for ensuring that the contacts they provide to Solution-Suite have been collected and used in compliance with applicable consent, privacy, email, and telecommunications laws.

Clients should not provide purchased, scraped, or improperly obtained contact lists for marketing communication. Recipients should be provided with appropriate unsubscribe or opt-out mechanisms where required. Message and data rates may apply to SMS recipients. Solution-Suite may suspend campaigns or services that appear to violate applicable communication laws, carrier policies, anti-spam requirements, or third-party provider policies.

Appointments and Scheduling

Solution-Suite may provide online scheduling for consultations, photography sessions, service inquiries, and other appointments. The standard Solution-Suite Growth Strategy Call is approximately 45 minutes.

Submitting a form or scheduling an appointment does not create a contractual relationship unless a separate service agreement or purchase has been completed. Solution-Suite may reschedule or cancel appointments when necessary. Photography sessions, branding sessions, or other paid appointments may have separate deposit, cancellation, or rescheduling terms provided at the time of booking.

Photography and Branding Services

Solution-Suite may provide professional photography and branding services through its photography division and related brands. Photography pricing, image quantities, session duration, payment terms, and deliverables vary by selected service. Current photography options may include:

Studio Business Portrait

Starting at $250. Includes an approximately 45-minute studio session, one professionally retouched final image, a high-resolution file, and a web/social-sized file. Additional professionally retouched images are currently available for $150 per image.

Half-Day Personal Branding Session

$895. Includes up to 20 final images with basic retouching.

Full-Day Business Branding Session

$1,495. Includes up to 40 final images with basic retouching.

Half-Day and Full-Day Branding Sessions currently require 50% payment when the appointment is booked and the remaining 50% at the time of the photoshoot. Team and company photography is custom quoted based on project scope, team size, location, and requirements. Special location, permit, studio rental, or travel charges may apply and will be communicated before booking. Pricing may change over time. The pricing shown at the time of booking or within a written agreement will control.

Photography Image Usage

Unless otherwise stated in writing, finished photography delivered by Solution-Suite includes business marketing usage for the purchasing client. This may include use on business websites, social media, LinkedIn, Google Business Profile, email marketing, presentations, business marketing materials, and professional profiles. Copyright ownership, resale rights, third-party licensing, advertising usage, publication rights, or other expanded rights are not transferred unless expressly stated in writing.

Intellectual Property

All Solution-Suite branding, website content, designs, tools, documentation, and original materials remain the property of Solution-Suite unless otherwise agreed in writing. Client-provided content remains the property of the client. Solution-Suite retains the right to use completed work in a non-disclosing manner for portfolio and illustrative purposes unless a separate written agreement states otherwise.

Results and Performance

Solution-Suite does not guarantee specific marketing, search, lead-generation, appointment, sales, revenue, ranking, review, AI performance, or business results. Results depend on many factors outside Solution-Suite's control, including market conditions, competition, client participation, customer behavior, platform changes, and third-party systems. No statement on this website should be interpreted as a guarantee of any particular outcome.

Miscellaneous

These Terms & Conditions are governed by the laws of the State of California without regard to conflict-of-law principles. Solution-Suite may update these terms from time to time; continued use of the website or services constitutes acceptance of the updated terms. If any provision is found unenforceable, the remaining provisions will remain in full effect.

Customer Service

For questions about these Terms & Conditions or any Solution-Suite service, please contact us:

• Email: Info@solution-suite.com
• Phone: (415) 849-9777

These Terms & Conditions work together with our Privacy Policy.