Privacy Policy

This Privacy Policy explains how Solution-Suite collects, uses, and protects information when you visit our website, use our tools, schedule appointments, submit forms, or engage our services. Your use of our website and services is also subject to our Terms & Conditions.

Information We May Collect

Solution-Suite may collect information that you voluntarily provide through forms, scheduling tools, websites, landing pages, interactive apps, surveys, chat systems, telephone systems, email, SMS, or other communication channels. This information may include:

• Name
• Business name
• Email address
• Telephone number
• Website
• Industry
• Service interests
• Appointment details
• Form responses
• Survey responses
• Interactive app responses
• Chat conversations
• Call information
• Lead source information
• CRM activity
• Communication history

CRM and Customer Information

Solution-Suite may store customer and prospect information within CRM and marketing automation systems for purposes including responding to inquiries, scheduling appointments, providing services, managing customer relationships, lead follow-up, customer support, sending requested information, appointment reminders, review requests, marketing communications where permitted, and improving business systems and customer experience.

Artificial Intelligence and Automated Systems

Solution-Suite may use artificial intelligence and automated systems to assist with website conversations, lead intake, telephone interactions, appointment requests, FAQs, lead qualification, follow-up, CRM updates, customer service, and internal workflow automation. Information submitted through these systems may be processed by Solution-Suite and its authorized third-party technology providers. AI systems may generate automated responses based on approved business information, knowledge bases, instructions, and customer-provided data.

Telephone and AI Voice Communications

Solution-Suite or its clients may use automated, AI-assisted, or human telephone systems to respond to inquiries, route calls, collect information, schedule appointments, or provide customer service. Depending on the service and applicable law, calls may be recorded, transcribed, analyzed, or processed by third-party communication and AI providers. Where legally required, callers should be informed of recording or automated system use.

SMS and Text Messaging

If a user provides a mobile telephone number and consents to receive text messages, Solution-Suite may send appointment confirmations, appointment reminders, responses to inquiries, requested information, customer service communications, follow-up messages, and marketing messages where appropriate consent has been obtained. Message frequency may vary. Message and data rates may apply.

Recipients may opt out of SMS communications by replying STOP. Where supported, replying HELP may provide additional assistance. Consent to receive marketing text messages is not a condition of purchasing services.

Email Communications

Solution-Suite may use email to provide requested information, appointment confirmations, service updates, customer support, follow-up communication, newsletters, educational content, and marketing communications where permitted. Marketing email recipients may unsubscribe using the unsubscribe link included in applicable messages.

Third-Party Service Providers

Solution-Suite may share or process information through third-party providers that support CRM, website hosting, email, SMS, telephone services, artificial intelligence, appointment scheduling, payment processing, analytics, advertising, forms and surveys, automation, and cloud storage. These providers may process information only as necessary to provide their respective services, subject to their own privacy policies and agreements.

Website Analytics and Tracking

Solution-Suite may use cookies, analytics tools, pixels, and similar technologies to understand website usage, measure marketing performance, improve services, and support advertising or remarketing where permitted. This may include Google Analytics, Google Tag Manager, Meta Pixel, Google Ads tracking, conversion tracking, and other website analytics technologies. You can manage or disable cookies through your browser settings.

Client-Provided Contact Data

Clients may provide Solution-Suite with customer or prospect information for CRM, automation, lead follow-up, newsletters, reactivation campaigns, review requests, or other authorized business purposes. Clients represent that they have the necessary authority and appropriate consent to provide and use this information. Solution-Suite may process this information only as necessary to provide the contracted services.

Data Security

Solution-Suite uses reasonable administrative, technical, and organizational measures intended to protect personal information. However, no internet transmission, cloud service, communications platform, or electronic storage system can be guaranteed to be completely secure.

Information Retention

Solution-Suite retains information for as long as necessary to provide the requested services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, it may be deleted or anonymized where practical.

Privacy Contact

For questions about this Privacy Policy or how your information is handled, please contact us:

• Email: Info@solution-suite.com
• Phone: (415) 849-9777

This Privacy Policy works together with our Terms & Conditions.